I guess that the very last part of all this Autodesk extortion modus operandai had until today one remaining bright light. I switched to Selway for my VAR and was told that support for me was available. I hardly ever use support so they never had the chance to prove that statement. In addition to that I never know what they would have offered me over a regular subscriber since I am a blogger. Suffice it to say today the last little bright light for me with anything Autodesk went dark. Strangely enough the guy who recommended Selway to me no longer works for Autodesk. Smart people are beginning to leave as the handwriting is on the wall.
October 3, 2017
Dear Autodesk, HSM customer,
You may have received an email from Autodesk referencing Manufacturing Collection. This has been creating some confusion.
As of October 1st, HSM is no longer available as a standalone subscription. It must be purchased as part of the Design and Manufacturing Collection, which is a suite of software designed to give you all the tools required to run a product design and manufacturing company. Navigate to this link for a full description of the software that is now available to you. https://www.autodesk.com/collections/product-design-manufacturing/included-software
This applies to subscription customers only. There is no change for customers who own perpetual licenses. If you own a perpetual licensee and would like to switch to a subscription to take advantage of this package deal. Please give me a call at (650) 664-9837
For subscription customers; you do not need to do anything. All customers will be converted to the Design &Manufacturing Collection automatically.
Q. Is there a price increase?
A. No: The price of the Design and Manufacturing Collection is $2460/year, which is $10 cheaper than what you paid originally for your annual subscription. Additionally, there are no longer two tiers of HSM, so multi-axis toolpaths and all advanced HSM functionality is now included at the same base price.
Q. Is Selway machine Tool support included in this price?
A. No: Autodesk will provide support for licensing and activation issues and there is support available at no charge on the user forums at https://forums.autodesk.com/t5/hsm/ct-p/213
Product support from a Selway machine Tool Application Engineer is available on an annual basis, under a support contact at $1,200/year, or by the hour at our normal hourly rate.
Q. Do I have to download all this software?
A. No: The software titles are available to you in your Autodesk dashboard at accounts.autodesk.com
Please contact us if you have additional questions. Selway Machine Tool appreciates your business and we look forward to continuing our valued relationship
So if I read this right and I am Mr Normal customer what this amounts to is that support is now fee added after you pay fees going up each year faster than inflation for the software and the only possible benefit for many will be the addition of suites which have things you did not need or want enough to have purchased them voluntarily. Of course since it would be new to you and you would in all likely hood require support while learning to use new software you will oddly enough need to get your checkbook out and bend over. And if you ever start using all these nice things rest assured that Autodesk is working hard behind the scenes to make sure it will be very tough to ever leave them and go elsewhere with your data. The more you embrace of their glorious suites the more the tentacles will pull you in.
I have thought for some time now this whole subscription thing was also aimed at reducing the amount of money Autodesk has had to share with VAR’s. Var’s have to eat and survive to so fee added is going to become their way of life also. Autodesk will over time and I feel in the very near future limit all support to the forums only where by and large it will be other customers who will be supporting each other. I have no doubt that along with cutting R&D budgets and various types of software offerings customer support will be phased out too. Unless you are willing to spend per support incident or high yearly support fees with I am sure a support hours limit cap on them. Contrast this with Solid Edge where you as part of your yearly fee can actually contact support inside of the SE headquarters and they will talk to you. It has been that way since I came on board in 2009 and still is that way to this day.
But then SE is not run by robber barrons who think people should be retained with shackles like Autodesk does.
There is not one good thing I can say about any part of Autodesk Inventor HSM anymore. That also extends to the Autodesk corporation as a whole. My perpetual license expires this Dec 15th and Autodesk can kiss my rear end now and in the future. I am never coming back. Greedy mercenary hostile investors both from the outside and from the inside in the form of Andrew Anagnost have set Autodesk up with only one purpose in life. Loot and plunder and do everything they can to make escape impossible for any who foolishly enter therein.
Personally I think you must be crazy to either stay or walk in through the front door of the Trap Spiders Autodesk Tunnel.