Bye Bye Autodesk, Renewing Solid Edge Today

I had until the end of March to participate in an SE promo and have decided to do so. The Autodesk policy of using price gouging attrition to eliminate perpetual seats over time for the subscription model had already soundly irritated me. I believe in perpetual seats and I am willing to pay the up front costs to do so. I don’t care about subscriptions just as long as it is the choice of the customer as to what they buy. I do however assign paramount importance to that choice being there.

I went to Autodesk to get HSM. It is the only reason and attached to it was this Albatross Inventor. Inventor 2018 is now out and I went to see the new features and one of the first videos I ran across was this. https://youtu.be/MV0iMjkTb3s One of my pet peeves with Inventor besides the fact that while Inventor brings in other companies work they are still just dumb solids with none of the intelligence that SE would assign imports with Synchronous Tech. But yes there it was you can now assign dimensions to 3D parts and I did not try to find out if it was for imports to. It just kind of summed up for me how far behind and clunky Inventor was to SE. Don’t even talk to me about how dumb their method of finding dimensions is either since I am tired of even thinking about the people who came up with such assinine logic. Two and a half years in with Autodesk and my attempts to use Inventor were so painful I just quit. Far easier to model in SE then revise in SE and import the revision back into my parts locator known as Inventor for HSM use.

One of the reasons I had left current maintenance with SE was a perceived lack of new features that benefited me and was worth the $1,500.00 per year since I rarely call for support. It took a few years with Autodesk to begin to appreciate that things can be far worse. With Autodesk Inventor it is shocking how far behind SE they are in many areas and with HSM how slow improvements are forthcoming. I still believe in HSM and would never consider going back to CAMWorks. But I was told late last year that you buy into HSM for what is there and never buy into it for the promises of future enhancements. I have found this to be true. Sadly HSM is a product resting on it’s laurels while others are making big strides forward and adding significant new features. HSM is mired in trying to do things with Inventor, SW and Fusion360 with insufficient programmer support. Truth to be known I suspect instructions have been given to devote far more time to all things Fusion over the rest. Fusion requires you to work on the cloud for saves and edits so it was a non starter for me. Only a fool takes his intellectual property and exposes it to such risk.

The other key thing to me is stability and perpetual seats. Autodesk is in a state of serious flux right now and the emphasis is not on what can we provide to customers to make them want to buy our products but rather how can we force an unwilling group of customers to pay more while we take away their major investments in the perpetual seat model. They want to have chattel and not customers. This had dictated to me that 2018 was the last year with Autodesk for me and this is only because I had renewed last December. Some three months before they sent out that dear customer we love you screw you letter. Had I received that letter before hand I never would have sent the check.

Oddly enough I find more and more value being assigned to Mastercam. I have heard all the complaints over the years about them. I have personally watched people use it and it seemed to be page page click click page page. But they could do anything. They now have a high speed machining tool path that is better than Volumill and probably equals from what I see HSM Adaptive. Their new version is well received in a nearby busy job shop and has cut down on the page page click click stuff I am told. I have known them for years and I trust their opinion. I don’t expect that they will ever be as intuitive and simple to learn and use as HSM. HSM however has significant lacks and apparently no burning desire to fix them since years have passed with no solution in hand for deficiencies. I can deal with a lack of ease and speed in programming if the trade off is far more capabilities and a corporate commitment to permanent seats. As far as I can tell Mastercam has this and the private owners are in no hurry to sell out or change their ways. Their model has procured for them the largest single market share for an individual CAM product and with Autodesk going full on stupid I imagine there will be many Delcam and HSM users pondering their situation.

To me Mastercam appears to be the logical next step if I take one. For sure what I choose now will be what I use for the rest of my career so I will go with something that has a history I can trust as well as capabilities I need. The addition of a huge trained CAM user base is attractive too since I will not have to train anyone. Other than myself of course if I go there.

There are few opportunities to acquire CAD or CAM customers from your competition. The hassle of migrating to a new product from the work to move files to training new users and getting them up to speed is a powerful barrier to overcome in the search for new customers. Customers that primarily will come from another program to yours. But I think right now Solid Edge and Mastercam have a golden opportunity to acquire Autodesk refugees and they might be a little crazy if they don’t get in there and offer incentives.

Update 3-23 4:39 PM

Holy cow that was fast! Placed the order this morning and have new license file in hand with media scheduled for Fed Ex delivery next Tuesday. Yes Solid Edge still sends out physical media unlike some who make it a special request. Bye bye Autodesk!

Used Car Dealer Autodesk Says “Trust Me”

I was thinking today about all the words coming from the poor Autodesk employees who are paid to defend the actions of upper management. These poor souls have families to feed and bills to pay and what an untennable spot to be in. So I see the defense of the promise made by Autodesk to honor perpetual seats forever still stands and they swear it is true.

Here’s the thing though. I fully believe the screw you love letter I received as truthful about their intent and here is how I am going to prove they want to kill off perpetual seats.

We all see the accelerated maintenance cost through 2019. What we don’t see are the costs afterwards. What I believe is that just picking a number, well lets say perhaps five or six thousand and skip the cents, could very well be the real number by that time. They never promised to outlaw perpetual but they did promise in their screw U letter “now we could see the way Autodesk was going.”

So you have these lawyers and they say OK you can’t end perpetual seats legally but you can end them through cost attrition. Autodesk has never made a commitment to cost contain increases to perpetual because they intend to outlaw them through the wallet.

Now Dave you have such a dirty suspicious mean little mind! Gee I wonder why?

Autodesk could quite easily come out with a firm commitment to perpetual. It would go like this. Yes we know the cost of perpetual has risen. But to you dear and valued perpetual seat customers we guarantee to you that perpetual will never rise above X % of the cost of subscription. So there you go Autodesk. A very simple and easy way to prove that you do honor perpetual and customers that have been with you in many cases for decades. I mean you did speak the words that said you value us did you not?

The proof is in the pudding. An honest man even if he is doing things he knows you do not like will tell you the maximum damage you are going to incur. You people however have no honor because you have malign intent. Real simple to prove me wrong by clarifying this. Put into finite numbers what is in store for say the next ten years. You do have the ability to do this since perpetual has been around for far longer. I do not expect there will be an answer though since once a thief is caught red handed at the scene with the jewels in his hands what defense is there?

Hey you guys over at Solid Edge. Have you started your leave Inventor promo yet? Might be a good time to do so.

Update.
Steve Johnson author of http://www.blog.cadnauseam.com/ has a post regarding future costs today I have just become aware of. http://www.blog.cadnauseam.com/2017/03/09/autodesk-license-costs-options-3-4-5-bait-and-switch/ will take you to it.

One of the comments to Steve’s posts from Ralph Grabowski is of great interest to.

According to http://seekingalpha.com/article/4051716-autodesks-adsk-q4-2017-results-earnings-call-transcript , the post 3-year price increase will be 60% for maintenance customers , and then prices will just keep going up to generate ever greater revenues. Here’s the money quote:

Amarpreet Hanspal: So there’s a different price for each year, when that three-year lock in expires that customer immediately goes up to the terminal loyalty price a little over – roughly 60% more in their maintenance price, and then they’re kind of subject to ongoing price increases that will affect with our long-term pricing strategy.

Autodesk’s Patronizing Screw You Love Letter

So today it was my turn to get the notice from Autodesk of their new and improved upcoming subscription only paradigm. I really wonder what goes on in the minds of corporate and marketing officers as they struggle to arrive at verbiage that will supposedly make us all happy. I find it infuriating that what they say implies we are so grossly stupid as to believe a word of their garbage. They cater to a market segment of people of above average intelligence and then spew utter nonsense like we are complete idiots

Read this duplicitous garbage I was sent today.

Autodesk’s Screw U Love Letter

Words have meanings. Intent has meaning to. These words say to me here is the lipstick on the pig now don’t you feel better? Please ignore that squishy goopy brown stuff you are laying in with the glamorous pig. Here let us spray a little “Eau De Verbiage” parfummy and the idiots will think what stinks really does not.

Let me extend an offer to you Autodesk in plain speaking words. I too have a profit picture and outgo equals less profit for me. I am not in business to make you succeed at my expense. I am in business to make MY profits grow and you were hired to assist in this because you offered good value for the money at the time. What is happening now is the acceleration of the slowdown of new features and the increase of problems with unfinished new features and legacy problems that apparently are not going to be fixed. EVER. I am also not willing to become a data hostage to people who clearly do not care about my profit margins or security agreements I have to sign with my customers.

So my offer to you is for you to go get screwed. I am not at all interested in sending money to thieves and liars which you guys clearly are. So much for the promise of perpetual seats going forward and thanks for the complete education in corporate treachery this little notice of yours brings.

You people who consider Autodesk for anything in their little subscription world have to be crazy. I can’t wait for these ethical geniuses to demonstrate cost creep to all those silly enough to become captives.

To all the people who work with HSM. Please understand I am not unhappy with you. While some things are slow to be fixed or improved HSM is a proven money maker in this shop. I wish most fervently neither you or I were in this situation but we are. I came here strictly for HSM and intend to continue using it well after your mercenary lying money grubbing corporate overlord execs run it all into the ground. Good luck guys and start building a way out if things turn ugly. You may never have to use it but at this rate I would not count on that hope.

Autodesk Enters Terminal Captive Rental Phase, Leave While You Can.

I enjoy reading Ralph Grabowski’s posts. One of them arrives every Sunday Evening and it is called Upfront Ezine. Today there was a reference from a blog I had pretty well forgotten about since my primary focus regarding Autodesk products has been HSM which apparently is not used by Steve Johnson.

He is a long time yearly maintenance Autodesk customer who is like myself feeling the customer love oozing out from the portals of Autodesk. Well at least one portal for sure. Here, have a read.

http://www.blog.cadnauseam.com/2016/12/06/autodesk-perpetual-license-owners-to-get-screwed-big-time/#comment-152761

While you are there read a bunch of other stuff from real life customers and users of Autodesk products. They keep up better than I do with what all is going on or being said regarding Autodesk. It is interesting to me to see that independently of influence from Steve’s blog I was reaching the same conclusions about the future for permanent seat holders and Autodesk.

One of the things that has disturbed me recently has been the encroachment of psychobabble adspeak words into the HSM forums. Offered primarily in support of why links do not work on new and IMPROVED web sites and why features are not finished years after first being presented and the pace of improvements drops considerably. When I start reading Autodesk people using words like “leveraging” in relation to failed websites and stuff never finished it alarms me. It is a clear sign of things going wrong. People who used to use plain English and were concerned about things being right for customers become supplanted by those who thrive on Autodesk first and only and customers are meant to be BSed to. Look people, when someone starts all this adspeak stuff who do they really relate to?

So I think of this verbiage tossed around now and what I have seen and heard in regards to the atrophy of new user improvements and functionality regarding HSM.  I think real hard about all the utter garbage from Autodesk I read today at Blog Nauseum.

There are signs in life that tell forward-looking people it is time to consider what is prudent and wise for themselves.

First and foremost I am loyal to my own company. Then I am loyal to fellow CAD CAM users who also for better or worse have to use software to earn a living by. I am not loyal to software although I am a big fan of good useful software. It helps me earn a living. But there comes a time where what was once good can become a bad thing. Or a thing not worth the price of admittance anymore since scant improvements do not justify yearly expenditures.

This leads to a couple of comments. Permanent seat software is the only type to consider at any time. Like right now with the customer unfriendly Autodesk ecosystem. As a permanent seat holder I can register my immense   dissatisfaction with the way things are going by simply not giving them any more money. Only with permanent seats can a corporation be held accountable for lack of new user benefits. I can and will work for years without spending another dime. You get suckered into subs only and you pay forever and over time pay more and more for less and less.

Let me ask you something. If you were a greedy corporate type and you wanted to have a captive customer base who had to continue to send you money just to work. If you were a greedy corporate type who wanted to do away with the onerous burden of having to spend money for provable new benefits to entice customers to buy and stay. If you were a corporate type who wanted to squeeze your customers (captives) for more and more and get paid before their light bill’s were what would YOU choose as your modus operandi?

Autodesk has clearly made the choice that you subscription customers are to be ATM’s. They apparently are also going to force permanent seat customers out of their safe zones and into the slave zones which saddens me but somehow does not surprise me.

The handwriting is on the wall. At this time I can’t think of a single Autodesk product I would recommend to anyone. It is not that there are no great products there. I like HSM a lot and intend using it for years to come. I can’t in good conscience recommend it to anyone though because the only way you can now buy it is  the subscription chattel model. I do not and will not ever support a company that goes there nor recommend that a business become captive to an uncontrollable  cost structure where the overlord can just decide they need more money from you but you never get more from them in return.

People all I can say is if you are thinking of going there don’t. If you are there as a permanent seat customer as I am it is time to make a move towards an alternative so you can make an orderly transition. It bother me a lot to read the stuff I read today at Blog Nauseum but it did connect more dots for me with info from long time Autodesk product users.

Time to let the Autodesk ship of corporate greed lose their food source and be starved into submission or bankruptcy. I would prefer they recant this ugly future for the duopoly of subs and permanent seats your choice. At this time I sadly concur with the fed up Blog Nauseum people who believe untrammeled anti customer greed is the way Autodesk is going to be.

Hey just for giggles go here.

http://schnitgercorp.com/2016/11/30/autodesks-fq3-shows-upsides-downsides-change/

And from this article I will leave you with this quoted paragraph from Carl Bass.

“Mr. Bass said that in Q3 the company “made progress on our two major initiatives: growing lifetime customer value by moving customers to the subscription model, and increasing adoption of our cloud based solutions. Given that this quarter was the most uncertain when we started the year, these are fantastic results.” He noted that “product subscriptions drove the vast majority of the new model additions. The launch of industry collections, the next generation of suites that include many of our cloud services, contributed to our strong growth this quarter. Collections are a great example of how we’re simplifying our offerings while increasing lifetime customer value.”

So you dear customer are now nothing more than an ATM and you will pay up and shut up.

 

The End Of The Road In Sight

For those of you who have followed me for some years now here is an update on the future of this blog.

I received the two final codes today on my Hass VF4 and TL-2. Paid them off early and will type in the final numbers today when I finish this post.

The frequency of posts has dwindled significantly over the last year. Good things to talk about are far outweighed by the bad these last few years. HSM was the ray of light in a world getting darker until I decided it too was going to become a victim of corporate suit types whose interests differ from what I as a customer expect.

Bear with me here as these seemingly disjointed comments will lead somewhere.

I will be going to Dayton Ohio for a short job soon and hope to visit one of the old time SE users. He has been using Solid Edge 20 since it came out nine or ten years ago and has not felt compelled to move forwards. The shop has current technology CNC Laser and bending capabilities and they do just fine with software this old. They did not move forward because what they needed was not being incorporated into SE.  Now I don’t know exactly why but this guy is a sheet metal wizard so there are reasons. Personally I think the pinnacle of rapid improvement in SE was achieved at ST6 or 7 but then I am a complete direct editing guy and still to this day SE can’t do in Synchronous Sheet Metal all the things the Parametric side can.

So whats your point Dave? It simply is this. When you reach a certain level of competency in your software and when you have certain levels of capabilities locked into your physical plant what more do you need to function for many years?

HSM brought Adaptive to the world as the best then and now high speed tool path. I bought my mill with this in mind. It was the most profound advancement in milling since I have been cutting chips some fifteen years ago. But I do not see anything coming down the pike like this anytime soon. Nor do I need to acquire a faster spindle or IPM cut speed considering the cost to do so. Like many shops Fieldweld is not a production facility where the very last second saved is critical. So truthfully I can cut with current permanent seat software that will push my machinery to it’s fullest capabilities and never spend another dime.

Unlike subscription fools I can do this for the next ten years or so and NOT SPEND ANOTHER DIME. I can’t be made into a hostage nor can I be forced to work online. I have all I need.

Now this of course gripes the heck out of software companies like Solid Edge and Autodesk. Where for some reason I am to give money to them each year just because they have bills to pay. Where in Autodesk’s case they now want it to be involuntary and forced forever if you foolishly go there. The problem for both companies begins with the lack of desire to hire and fund enough quality coding to advance the product in ways that benefit customers enough so they WANT to spend more money with them. SE still offers permanent seats but incremental improvements and not ground breaking ones. I still recommend you get SE if you don’t have it. For those who have been here for some time though where is the new cheese?

Why should I pay for software that does not bring improvements to MY bottom line. I don’t give a rats hooty about SE or Autodesk’s bottom line. I care that what they have to sell benefits ME and compels me to spend money with them because my profits will increase doing so. These days appear to be over and I don’t expect Autodesk to do anything with HSM this year that will compel me to renew next year. I wish they would but don’t think it will happen.

As far as I am concerned if these software companies stop bringing new benefits to the table I need I don’t care if they survive or not. The answer to future innovation in Autodesk’s case seems to be to do away with big chunks of it by the creation of a chattel subscription model which I most earnestly hope fails in a spectacular way. It is a rotten and evil way to make money.

So, I think about all this and think about what I need and what interests me. Do I want to blog about companies that offend me with bad business models and a dearth of interesting innovations to talk about? Do I want to make videos that demonstrate software I no longer support financially for good reasons? The departure of Carl Bass from Autodesk does not help either and I think it is bad news.

Is it any wonder why private CAD and CAM bloggers have dropped like flies these last five years or so? We do this because we like the software and want to talk about it and the world it works in. A form of insanity I suppose to get this wrapped up in a tool but many of us chose to do so in years gone by. One can be offended for only so long before the love of the tool goes away and that is where I find myself today. In complete agreement with the many bloggers I used to read who quit blogging because they got tired of being offended and wondering when my time will come to. At this rate it won’t be to much longer.

So Another Year Begins, CAD CAM Innovation In Decline

Sitting here and thinking today about the world of manufacturing software and coming to some sad conclusions. It is not limited to this sector exclusively either as basic things like Email and Microsoft Win 10 OS problems are growing. I think there is a cycle of innovation and periodically it waxes and wanes. Today we are in wane mode. Thinking of Microsoft trying to create the equivalent to the Apple walled garden where in time they can force users to do what they want as their main new innovation. Their goal I believe is to force all who go there to rent all software each and every month rather than buy an OS and use it for years as is done now. Their innovations will head in this direction and so you see chaotic Win10 stuff and all the IT people whom I trust say don’t leave Win7 if you don’t have to. These companies really resent you buying something once and using it for years and it is at the top of their to do list to end this.

There are problems that accompany this effort for users. I can’t surf the web anymore with either Firefox or IE 11 without recurring problems that never existed so frequently before. Sometimes Firefox works better and then sometimes IE works better. Sometimes site functions work right and other times it is 404 city. Check in later and it works. Software is becoming to complex and companies to cheap to hire sufficient talent to correct the problems so they grow. If indeed it is possible to correct and that assumes the current model is correct. What I believe is that it is like the Joint Strike fighter from L0ckheed that does not work right and will probably never work right until a firm decision is made to limit what this wonder craft is actually supposed to do.

To many chiefs and an incompetent in charge at Lockheed a bit to worried over social justice corporate policies and affirmative action over ability and making promises to government officials they can’t keep. And get rid of the “expensive” old dudes who know what they are doing so they can be replaced with young ones who don’t. But hey, it keeps the bucks rolling in and for the lobbyist expenses to keep the crony stuff happening it is wildly profitable. Short term that is.

But like the software programs where promises are made and insufficient staff and to many promises made to fulfill them by things grind slowly into various states of disarray and poor functioning. The customer gets it in the end of course.

What is really new in the last four or five years in CAD CAM? I mean revolutionary in its new found efficiencies and productivity for the end-user? The last thing I really got excited about was Synchronous Tech with Solid Edge but there to it is now refinements and not leaps forward as it once was. I really like using HSM and since I am not a four axis plus nor a turning center shop its shortfalls do not concern me at all. It is the best high-speed machining algorithm out there but once again how many years ago was the break through and nothing nearly as profound since.

As an aside here about HSM. I have met some of the developers behind this program. They are brilliant. I can only conclude in observations and dot connecting that the long time shortfalls in this program are because Autodesk has as it’s most important CAM goal the creation of a Fusion 360 robust enough to eventually force the vast majority of all who want to use Autodesk CAM products there. So that is where the time and money apparently is going. Autodesk has the money and ability to solve HSM problems quickly if they wished to and the existence of  problems going back four and five years indicates decisions being made regarding priorities. This is my opinion and not something I have been told is their direction.

Today’s corporate version of new and improved is just that. Corporate BS meant to use buzz words and glossy promos to people who either don’t understand the ramifications or even worse don’t seem to care. Like millennials who want to own nothing and have no ownership responsibilities and cant grok the future they are making for themselves as permanent chattel. Of course this refers to this cloud garbage whose sole intent is to increase profit for the authors. Fusion360 is what really started me thinking about this only “new innovative” technology out there according to the shills. I was very interested until I found out you HAD to save and edit parts with a mandatory online link to a remote server and with subscription only software to boot.

Now the price of admittance is dirt cheap. Just like the unlimited data cell phone plans were until they got enough people in and then expenses jump. One of the future ways I believe Fusion is going to gouge you is already in the works. You can get rendering done on Autodesk’s cloud with cloud credits you purchase. I have no idea what you get for this and don’t intend to ever ask since I am not going there. But in the near future you will see data caps for online storage amounts and it will I believe include data transferred to edit and update files online and then data caps on the amount that is archived online. This level will over time drop until they find the sweet spot where they start losing customers and then they will back up a bit from there.

Nothing is free and by then for all who go there leaving your captivity will be hard.

So the only “new” thing for the last few years is a big fat negative for forward-looking users. Onshape and Fusion 360 and any other program that demands online to work is tailor-made for suckers who do not care to research the past where mainframe compute problems gave rise to the freedom of power at your fingertips with desktops and precise control over expenses and outgo.

As far as I can tell the only technology push this coming year will be to figure out ways to make your existing customers captive. Cheap to start and then when you can never leave the price to play will magically grow onerous. Funny how that works isn’t it?

Pick Your HSM Support Carefully

I have been waiting for a while to write this. Picture this scenario in your machine shop with a part on the mill or lathe. Your $95,000.00 dollar or more investment sits idle as you pay your employee to wait. Happens a lot with CAM software when there is a problem. Deadline is ticking and you need an answer.

VAR support is a nebulous thing with Autodesk. Can’t find where it is spelled out what are the Autodesk mandated VAR obligations for the money we pay. It looks like VAR’s get to set their own requirements here ranging from decent to pay us more for just about everything you can think of.

So exactly what is support and what should you expect? In my case it costs $1,500.00 per year and I have no idea what the split is between Autodesk and Hagerman. Hagerman is the VAR this post is commenting on. I was told by people in the Nashville office of their support for local user groups which was my primary reason for switching from Nexgen to them. It has been a year and nothing. I have called and asked to be notified and the crickets never stop.  There have been some pay to play events but nothing in the way of a local user group.

The kind where peers gather for good reason under a roof provided for by a VAR who understands that value. The kind of meeting where sales shmucks are not allowed since it is to be by users for users.

I called one day with one question expecting to be treated just like my old Solid Edge VAR Ally PLM would treat me. Or the same way Nexgen had treated me in the past before I foolishly drank the Hagerman local user group support Kool-Aid. It would have taken about five minutes for their CAM guy to answer my question. I was told that I could request an immediate answer and credit card pay that cost for an immediate answer. Or get in line for email support to be answered in some nebulous time frame.

I do not pester VAR’s with endless teach me the basics questions. I have rarely used VAR support because I make an effort to solve problems on my own. But on the RARE occasion I do call I most definitely do not expect to be treated like dirt. Apparently Hagerman’s support for the portion of $1,500.00 they receive is, are you ready for it, helping you initially install your software. The same thing Autodesk already does for you online.

Hagerman is too big and too corporate and to MBA CPA minded for a small shop that actually makes things for a living is my opinion. Nexgen is an excellent alternative to them and for CAM they are great. I chose Selway in this instance because they also sell machine tools and are conversant with CAM and post’s and machines like the ones used in my shop. Every thing I have heard about them after extensive research indicates to me that while I am sure you can’t pester them endlessly with dumb questions they will go the extra mile to get you running.

Hagerman sees you as an ATM where a button is pushed and cash falls into their pockets. You are not a person or valued customer as a small business.

So here is what I sent to Hagerman today after getting my contract switched. I have enjoyed sending it to them and posting it here and it is the only pleasant thing that has occurred in my involvement with them.

It reads as follows.

“Due to the extremely unprofessional way in which Hagerman handled my only support request for the whole year I am leaving for Selway. Furthermore whomever I can influence to do so also I intend to do so. I regret most thoroughly ever being involved with you guys. I really liked the lies about local user group meeting support for Nashville to both CAD and CAM. Here we are a year later and I wait in vain for the first one. I can’t think of anything your outfit is good for where I am concerned except prompt billing statements.

What the heck did you guys do to earn the money you received from me anyway? Please tell me just one thing. I mean besides consuming oxygen in my behalf. Why are you so worried about the invoice slipping through the cracks when you let your ex customer’s support slip through the cracks is a question that comes to my mind.  If I may venture an opinion here it would be that the Customer Success Manager does not communicate with the Customer Support Manager in any meaningful way.

 

On 11/22/2016 11:06 AM, Lisa Stewart wrote:

Hello Dave:

I missed you this morning and left you a voicemail following up on the subscription renewal that will be coming up for expiration soon (12.15.2016). Will you please let me now the status?  I want to make sure this invoice doesn’t slip through the cracks.

 

Thank you very much for your time and please don’t hesitate to reach out if you need anything.

 

Lisa Stewart

Customer Success Manager